Replacing content of an Existing Zendesk Forum Post

In addition to creating new forum posts in Zendesk, ScreenSteps can also replace the content in an existing forum post. This lesson will show you how this is done.

Important Note: ScreenSteps will only update the forum post. None of the comments will be affected. ScreenSteps will not delete any attachments associated with the original post. If you have any attachments that you no longer want to associated with the forum post you will need to manually delete them.

Export a Lesson

Export a Lesson

Select a lesson in ScreenSteps and export to Blog/Web.

Copy Forum Post URL to Clipboard

Copy Forum Post URL to Clipboard

In a web browser, locate the Zendesk forum post you would like to update. While viewing the post in your browser, copy the URL of the post to the clipboard.

Enter Post URL and Select Template

Enter Post URL and Select Template

In the export dialog, select the Zendesk account you created earlier (1). Switch to the Replace Post tab (2) and paste the URL you copied in the previous step (3).

Unless you have created your own custom template for use with Zendesk forums you should use the Zendesk template (4).

Click the Upload button to begin uploading your lesson (5).

All Done!

All Done!

Once the lesson has finished uploading you will see this dialog. Click Visit to view the forum post in your browser.

The Result

The Result

The forum post has been updated with the ScreenSteps version. Adding visual elements to your existing Zendesk forum posts has never been easier.

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