Replacing content of an Existing Zendesk Forum Post
In addition to creating new forum posts in Zendesk, ScreenSteps can also replace the content in an existing forum post. This lesson will show you how this is done.
Important Note: ScreenSteps will only update the forum post. None of the comments will be affected. ScreenSteps will not delete any attachments associated with the original post. If you have any attachments that you no longer want to associated with the forum post you will need to manually delete them.
Copy Forum Post URL to Clipboard
Enter Post URL and Select Template
In the export dialog, select the Zendesk account you created earlier (1). Switch to the Replace Post tab (2) and paste the URL you copied in the previous step (3).
Unless you have created your own custom template for use with Zendesk forums you should use the Zendesk template (4).
Click the Upload button to begin uploading your lesson (5).