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ScreenSteps Documentation » ScreenSteps 2.9 » Why don't images show up in emails I send that I pasted a lesson into?

Topics

  • Getting Started 9
    • New Features in ScreenSteps 2.9
    • Learn About The Blue Mango Learning Systems Customer Support Methodology
    • Creating a Lesson
    • Key ScreenSteps Concepts
    • Display Overview
    • How ScreenSteps Deals With Large Images
    • Registering ScreenSteps With a Serial Number
    • Registering ScreenSteps With a ScreenSteps Live Account
    • Upgrading from ScreenSteps 1 to ScreenSteps 2 Pro or Standard
  • Capturing Images 11
    • Capturing Images Using the Global Key Command
    • Using the Capture Tool
    • Using the Capture Tool Delay
    • Using the Capture Palette
    • How to Update Images in a Lesson
    • Using the Clipboard Recorder
    • Importing Images Into a Step
    • How to Capture a Menu
    • Using SnagIt with ScreenSteps
    • Dragging and Dropping Images Onto Lessons
    • Embedding Video in a Step
  • Editing Steps 14
    • Formatting Text
    • Insert a Link to a Web Page Into Your Lesson
    • Insert a Link to Another Lesson in the Same Manual
    • Removing a link from your text
    • Annotating Images
    • Using the Blur Tool
    • Cropping Images
    • Image Tools
    • How do I Change the Layering of Annotations?
    • How do I Check Spelling?
    • How do I Search for Text in a Lesson?
    • What is Lesson Status?
    • Setting the Draft Status of a Lesson
    • Reordering Steps in a Lesson
  • Exporting and Templates 12
    • Exporting Lessons
    • Getting Started With a ScreenSteps Live Account
    • Configure ScreenSteps to Upload Lessons to Your Blog
    • Uploading a Lesson to a Blog/Wiki
    • Configuring a Clarify-it.com account
    • Assigning a File Name to use for a Lesson or Manual
    • Selecting Word, PDF and HTML Templates for Lessons
    • Changing/Setting the Default Template
    • Overriding the Default Template for a Lesson
    • How Can I See Which Web Servers I've Uploaded a Lesson To?
    • Breaking a Link Between a Lesson and a Web Server
    • How to insert a ScreenSteps Lesson into a forum post or other web application
  • Exporting to the System Clipboard 6
    • Exporting a Lesson to the Clipboard as HTML
    • Exporting a Lesson to the Clipboard as PDF
    • How do I Specify Which Template Is Used When Exporting To Clipboard?
    • How do I paste the path to the PDF file into a file selection dialog on OS X?
    • How do I paste the path to the PDF file into a file selection dialog on Windows?
    • Why don't images show up in emails I send that I pasted a lesson into?
  • Searching/Filtering Lessons 1
    • Searching in Tag Mode
  • Tags 5
    • How Do I Tag a Lesson?
    • How Do I Tag Multiple Lessons Quickly (Using the Tag Palette)?
    • How do I delete tags from a lesson?
    • How do I delete all instances of a tag from my library?
    • Tagging Tip - Dragging Lessons Onto Tags in Tag Mode
  • Manuals 6
    • How to Create a Manual and Stub Out Lessons
    • Adding Existing Lessons To Manuals Using the Lesson Palette
    • What are Draft Chapters?
    • How do I reorder Chapters?
    • Exporting a Manual to Word, PDF or HTML (Pro only)
    • Choosing a Template for a Manual (Pro only)
  • The Library Folder 6
    • Introduction To The ScreenSteps Library
    • Creating New Libraries
    • Opening Libraries
    • Renaming a Library
    • How to Move a Library From One Computer to Another
    • Importing a Library
  • Customizing Output 5
    • Configuring HTML and Blog Templates
    • Customizing PDF Output
    • The ScreenSteps Templates Folder
    • Customizing HTML Templates
    • Updating Your Templates
  • Additional Topics 13
    • Editing Images in an External Editor
    • How to copy an image to the clipboard
    • Importing a Plain Text File Into a Lesson
    • Syncing Image Filenames to Step Titles
    • Using Split Step
    • How to Split a Lesson in Two (Create Two Smaller Lessons Out of One Large Lesson)
    • Duplicating Lessons and Manuals
    • Uploading HTML Lessons to Your Mobile Me or .Mac Site
    • Sharing ScreenSteps Lessons with Other Users of ScreenSteps
    • How do I Resize an Image Without Resizing Annotations?
    • How do I Copy Steps Between Lessons?
    • Where Is The ScreenSteps Preference File Stored?
    • How to have ScreenSteps automatically check for updates

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Last Updated

Aug 30, 2011

Download Manual PDF

Other Resources

  • ScreenSteps Desktop & Workgroup

  • ScreenSteps 2.9
  • ScreenSteps Workgroup
  • Customizing HTML Templates
  • ScreenSteps: Tips & Tricks
  • Creating Word Templates
  • Publishing to Blogs & Wikis
  • ScreenSteps Live

  • ScreenSteps Live
  • Setting up a New Admin, Editor or Author on ScreenSteps Live
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  • Integrating ScreenSteps Live With Other Services
  • Collaborating on ScreenSteps Live
  • ScreenSteps Live Remote Authentication
  • ScreenSteps Live API
  • API Examples
  • Implementation Guides

  • Creating a Software Manual With ScreenSteps
  • Creating a ScreenSteps Live Support Site
  • Zendesk and ScreenSteps Live
  • Help Scout and ScreenSteps Live
  • FAQs

  • FAQs

Comments

5 comments for this lesson

  • Prev: How do I paste the path to the PDF file into a file selection dialog on Windows?
  • Next: Searching in Tag Mode

Why don't images show up in emails I send that I pasted a lesson into?

When pasting the rich text representation of a document on the clipboard into an email program you need to check a few settings to ensure that the images will be sent with the email.

This lesson will show you the settings to check for Apple Mail and Outlook Express.

Example: Mail

Example_mail_display

In Apple Mail you need to make sure your email message is sent using the Rich Text format.

Apple Mail allows you to set a default message format when composing email messages. In the Compose tab of the preferences window (1) you can set the default Message Format to Plain Text or Rich Text (2). This setting will apply to all new email messages you write.

Mail: Toggling the Setting of an Existing Message

Mail_toggling_the_setting_of_an_existing_message_display

If you normally send email messages as Plain Text then you can change the formatting on a per-message basis. After creating a new message select Make Rich Text from the Format menu.

You can now paste the document you exported to the clipboard as rich text into the email.

Example: Outlook Express 6

Example_outlook_express_6_display

In order to send the document images in email messages you send from Outlook you need to ensure that the Mail Sending Format in Options > Send is set to HTML (1).

After checking this setting click on the HTML Settings... button (2).

Send_pictures_display

Make sure that Send pictures with messages is checked as well.

  • Prev: How do I paste the path to the PDF file into a file selection dialog on Windows?
  • Next: Searching in Tag Mode

Comments (5)

Rich Rose Tuesday Dec 29 at 01:30 PM

Do you have examples for Entourage (12.2.3)? I'm not able to HTML clipboard content from screensteps into Entourage at all. Thanks,
Rich

Trevor DeVore Tuesday Dec 29 at 02:06 PM

In our tests we could not get Entourage to accept HTML from the clipboard. We tried copying and pasting from a couple different programs.

If you can find a program that you can copy text and images from and then successfully paste into Entourage let us know and we can investigate further.

Alain Lesage Friday Feb 04 at 06:58 PM

In Gmail, is it possible to sent HTML lessons exported to the clipboard and get the pictures in? Do you have instructions?

Trevor DeVore Monday Feb 07 at 07:31 AM

@Alain Not that I am aware of. Images included with an email composed in Gmail need to be uploaded and that doesn't occur if you just paste the clipboard contents into a message in Gmail.

Alain Lesage Thursday Feb 10 at 11:56 AM

Thanks, Trevor. I have made other tests. Indeed, I can paste the HTML from the clipboard to get it in Gmail. It gets in the email message with blank boxes as placeholders for images. Then I have to upload each image in turn, in its proper place and delete the place holder.

It might be long for lessons with lots of images but it gives a pretty good result that can be saved as a template for further emails.

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