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Topics

• 1. Overview 1
  • 1.1 How ScreenSteps Live will improve your Zendesk help desk
• 2. Set up the integration 4
  • 2.1 Add the Zendesk custom template to your ScreenSteps Live site
  • 2.2 Add a link to your ScreenSteps Live site in the main Zendesk menu
  • 2.3 Add a ScreenSteps Live search box to your Zendesk Home page
  • 2.4 Make your ScreenSteps Live custom template match your Zendesk colors
• 3. Add the ScreenSteps Live Widget to Zendesk 3
  • 3.1 Zendesk widgets overview
  • 3.2 Add the Zendesk ScreenSteps Live Search widget
  • 3.3 Add the Zendesk ScreenSteps Live Tasks widget
• 4. Improving your customer support with ScreenSteps Live and Zendesk 2
  • 4.1 Create documentation with the "Plan not to plan" methodology
  • 4.2 Teach your agents to respond with documentation
• 5. Reference 1
  • 5.1 Adding a widget to a Zendesk page

Other Resources

• ScreenSteps Desktop & Workgroup

• ScreenSteps 2.9
• ScreenSteps Workgroup
• Customizing HTML Templates
• ScreenSteps: Tips & Tricks
• Creating Word Templates
• Publishing to Blogs & Wikis

• ScreenSteps Live

• ScreenSteps Live
• Setting up a New Admin, Editor or Author on ScreenSteps Live
• ScreenSteps Live Support Client
• Integrating ScreenSteps Live With Other Services
• Collaborating on ScreenSteps Live
• ScreenSteps Live Remote Authentication
• ScreenSteps Live API
• API Examples

• Implementation Guides

• Creating a Software Manual With ScreenSteps
• Creating a ScreenSteps Live Support Site
• Improving your Zendesk Support Site with ScreenSteps Live