Add the Zendesk ScreenSteps Live Tasks widget
This lesson will show you how to add the ScreenSteps Live Tasks widget to your Zendesk account. The Tasks widget will let you create tasks in your ScreenSteps Live account right form within Zendesk. You can use this to let you support agents create tasks that your ScreenSteps Live authors can then later complete. A link to the original ticket in Zendesk will be added to the ScreenSteps Live task.
Select Extensions
Login to your Zendesk account and select Settings > Extensions.
Title and Availability
1. The title can be whatever you would like.
2. You can choose who can see the widget by setting the Availabie for.
Account and Login Information
Enter you account and login information.
IMPORTANT: Don't use an administrative username and password here. Setup an API Access user account on ScreenSteps Live and enter their information here.
SSL and Space ID
1. Use SSL - You can require that Zendesk use SSL to contact your account by checking this box. IMPORTANT - You must have enabled SSL on your space in ScreenSteps Live.
2. Space ID - This is the space that will be searched on ScreenSteps Live. Enter your permalink or space id here. See how to get your space id.
Create Widget
Select Create Widget and then Submit. As of this writing, previewing the widget doesn't seem to be working. But creating the widget does work.
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