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ScreenSteps Documentation » Zendesk and ScreenSteps Live » Add a ScreenSteps Live search box to your Zendesk Home page

Topics

  • 1. Overview 1
    • 1.1 How ScreenSteps Live will improve your Zendesk help desk
  • 2. Set up the integration 4
    • 2.1 Add the Zendesk custom template to your ScreenSteps Live site
    • 2.2 Add a link to your ScreenSteps Live site in the main Zendesk menu
    • 2.3 Add a ScreenSteps Live search box to your Zendesk Home page
    • 2.4 Make your ScreenSteps Live custom template match your Zendesk colors
  • 3. Add the ScreenSteps Live Widget to Zendesk 3
    • 3.1 Zendesk widgets overview
    • 3.2 Add the Zendesk ScreenSteps Live Search widget
    • 3.3 Add the Zendesk ScreenSteps Live Tasks widget
  • 4. Improving your customer support with ScreenSteps Live and Zendesk 2
    • 4.1 Create documentation with the "Plan not to plan" methodology
    • 4.2 Teach your agents to respond with documentation
  • 5. Reference 1
    • 5.1 Adding a widget to a Zendesk page

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  • Retrieve a lost license key

Last Updated

Mar 05, 2012

Other Resources

  • ScreenSteps Desktop & Workgroup

  • ScreenSteps 2.9
  • ScreenSteps Workgroup
  • Customizing HTML Templates
  • ScreenSteps: Tips & Tricks
  • Creating Word Templates
  • Publishing to Blogs & Wikis
  • ScreenSteps Live

  • ScreenSteps Live
  • Setting up a New Admin, Editor or Author on ScreenSteps Live
  • ScreenSteps Live Support Client
  • Integrating ScreenSteps Live With Other Services
  • Collaborating on ScreenSteps Live
  • ScreenSteps Live Remote Authentication
  • ScreenSteps Live API
  • API Examples
  • Implementation Guides

  • Creating a Software Manual With ScreenSteps
  • Creating a ScreenSteps Live Support Site
  • Zendesk and ScreenSteps Live
  • Help Scout and ScreenSteps Live
  • FAQs

  • FAQs

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  • Prev: Add a link to your ScreenSteps Live site in the main Zendesk menu
  • Next: Make your ScreenSteps Live custom template match your Zendesk colors

Add a ScreenSteps Live search box to your Zendesk Home page

Example

Example_display Zoom

This lesson will show you how to add a ScreenSteps Live search widget (1) to the home page of your Zendesk site. When a user submits the form they will be taken to your ScreenSteps Live site. In this example we set up our ScreenSteps Live site with a Zendesk template and have added a Documentation tab to our Zendesk site (2).

Requirements:

This tutorial assumes that you are displaying the Forums (3) search box on your home page.

Select Extensions

Select_extensions_display

Login to your Zendesk account and select Settings > Extensions.

Select Add widget

Select_add_widget_display Zoom

Select Global JavaScript widget

Select_global_javascript_widget_display

Configure widget

Configure_widget_display Zoom

1. Enter a title.
2. Make it available to everyone.
3. Enter javascript (available below)
4. Create the widget.

Javascript for Home tab

IMPORTANT - replace "http://help.bluemangolearning.com/searches" with the URL to your ScreenSteps Live space + "/searches".

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var home_search = jQuery("#suggestion_submit");
if (home_search) {
    var search_url = "http://help.bluemangolearning.com/searches";

    jQuery("#search_box").text("Search"); home_search.val("Search Forums");

html_string = '<input type="submit" name="commit" value="Search Docs" class="button search primary" id="screensteps-search-submit"/>'; home_search.before(html_string);     home_search.removeClass('primary');     jQuery("#screensteps-search-submit").css("margin-left", "0px").before("<br /><br />"); jQuery("#screensteps-search-submit").click(function(e){ search_string = jQuery("#suggestions_query").val(); query_string = jQuery("#suggestions_query").val().replace(/\s/g,"+"); window.location = search_url + "?text=" + query_string; return false; }); };

================

That's It!

That is it. You should now have a documentation search widget on your front page. Let us know if you run into any issues.

  • Prev: Add a link to your ScreenSteps Live site in the main Zendesk menu
  • Next: Make your ScreenSteps Live custom template match your Zendesk colors

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