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ScreenSteps Documentation » Zendesk and ScreenSteps Live » Adding a widget to a Zendesk page

Topics

  • 1. Overview 1
    • 1.1 How ScreenSteps Live will improve your Zendesk help desk
  • 2. Set up the integration 4
    • 2.1 Add the Zendesk custom template to your ScreenSteps Live site
    • 2.2 Add a link to your ScreenSteps Live site in the main Zendesk menu
    • 2.3 Add a ScreenSteps Live search box to your Zendesk Home page
    • 2.4 Make your ScreenSteps Live custom template match your Zendesk colors
  • 3. Add the ScreenSteps Live Widget to Zendesk 3
    • 3.1 Zendesk widgets overview
    • 3.2 Add the Zendesk ScreenSteps Live Search widget
    • 3.3 Add the Zendesk ScreenSteps Live Tasks widget
  • 4. Improving your customer support with ScreenSteps Live and Zendesk 2
    • 4.1 Create documentation with the "Plan not to plan" methodology
    • 4.2 Teach your agents to respond with documentation
  • 5. Reference 1
    • 5.1 Adding a widget to a Zendesk page

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Last Updated

May 07, 2010

Download Lesson PDF

Other Resources

  • ScreenSteps Desktop & Workgroup

  • ScreenSteps 2.9
  • ScreenSteps Workgroup
  • Customizing HTML Templates
  • ScreenSteps: Tips & Tricks
  • Creating Word Templates
  • Publishing to Blogs & Wikis
  • ScreenSteps Live

  • ScreenSteps Live
  • Setting up a New Admin, Editor or Author on ScreenSteps Live
  • ScreenSteps Live Support Client
  • Integrating ScreenSteps Live With Other Services
  • Collaborating on ScreenSteps Live
  • ScreenSteps Live Remote Authentication
  • ScreenSteps Live API
  • API Examples
  • Implementation Guides

  • Creating a Software Manual With ScreenSteps
  • Creating a ScreenSteps Live Support Site
  • Zendesk and ScreenSteps Live
  • Help Scout and ScreenSteps Live
  • FAQs

  • FAQs

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  • Prev: Teach your agents to respond with documentation

Adding a widget to a Zendesk page

This lesson will show you how to add the ScreenSteps Live widgets to your tickets pages on Zendesk.

Go to a Ticket

Go_to_a_ticket

It doesn't matter which ticket you go to.

Select a Widget

Select_a_widget

The widgets you have added to your account will appear on the right. Select one. Right now we will add the Search Tutorials widget we created.

Add Another Widget

Add_another_widget

The widget will be added to the sidebar. To add another widget select Edit widgets on this page.

Select Next Widget

Select_next_widget

Select the next widget you want to add.

That's It!

That_s_it_

You can now see both widgets in the sidebar. These will appear on every ticket screen.

  • Prev: Teach your agents to respond with documentation

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