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Topics

• Getting Started 4
  • The Bare Minimum You Need to Understand
  • How do I Configure My ScreenSteps Software to Post to ScreenSteps Live?
  • How to Login to Your ScreenSteps Live Account
  • Learn About The Blue Mango Learning Systems Customer Support Methodology
• Manuals Intro 13
  • What is a Manual?
  • What are Chapters?
  • What are Draft Chapters?
  • How to Mark a Manual as Procedural
  • How do I Create a Manual?
  • How do I Create/Edit Chapters?
  • How do I Add Lessons to a Chapter?
  • How do I Move a Lesson From One Chapter to Another?
  • How do I Publish a Chapter in a Manual?
  • How do I Edit Manual Properties?
  • How do I Change the Draft Setting on a Manual?
  • How do I Provide a Link to a Chapter in a Manual?
  • How do I Unlock a Manual for Editing?
• Uploading Lessons From ScreenSteps Desktop to ScreenSteps Live 6
  • How do I Upload a Lesson Directly to a Manual?
  • How do I Replace a Lesson on ScreenSteps Live?
  • How do I Send a Link to the Lesson I Just Posted?
  • How do I Update a Lesson on ScreenSteps Desktop From ScreenSteps Live?
  • Using an Upload Token to Upload Lessons to Your Account
  • How do I Reset My Upload Token?
• Manuals On ScreenSteps Live and ScreenSteps Desktop 8
  • How do I Upload a Manual to ScreenSteps Live from ScreenSteps Desktop?
  • How do I Download a Manual from ScreenSteps Live to my ScreenSteps Desktop Library?
  • Comparing Manuals Between ScreenSteps Desktop and ScreenSteps Live
  • How do I Update My Local Manual With Changes From the Version on my ScreenSteps Live Account?
  • Updating a manual on ScreenSteps Live with changes from ScreenSteps Desktop
  • How to download changes to a single chapter from ScreenSteps Live
  • Uploading a Single Chapter to ScreenSteps Live From ScreenSteps Desktop
  • Mass Editing Lessons in a Manual: Deleting PDFs and Changing Comment Settings for Lessons
• Spaces Intro 10
  • What is a Space and Who Can See It?
  • How do I Create a Space?
  • How do I Edit a Space?
  • How do I Make a Space Private?
  • How do I add Manuals to a Space?
  • How do I Use Permalinks?
  • How to get the public url for your Space
  • Creating Redirects
  • Deleting Redirects
  • How to Clone a Space
• Lessons 7
  • How do I Permanently Delete a Lesson?
  • How do I Change the Draft Status of a Lesson?
  • How do I Set the Status of a Lesson?
  • How do I Share the URL for a Lesson From the Administration Area?
  • How do I Attach a File to a Lesson?
  • How do I Delete a File That is Attached to a Lesson?
  • How do I Download a Lesson to My ScreenSteps Library From ScreenSteps Live?
• Tasks 6
  • Tasks Screen Overview
  • How do I Create a Task?
  • How do I Claim a Task?
  • How do I Assign a Task to Someone Else?
  • How do I See Tasks Assigned to Me?
  • How Do I See Completed Tasks?
• Comments 7
  • How do I Enable/Disable Comments for a Lesson?
  • How do I Enable/Disable Comments for All Lessons in a Manual?
  • How do I Respond to Comments on a Lesson?
  • How Do I Receive Email Notifications When Unapproved Comments Are Created?
  • How do I Subscribe/Unsubscribe to Comments via Email for a Lesson?
  • How do I Turn On/Off Comment Moderation?
  • How do I Delete a Comment?
• Users 9
  • What are the Different Types of Users?
  • How do I Create New Users?
  • How do I Reset a User's Password?
  • How do I Deactivate/Reactivate a User?
  • How do I Delete a User?
  • How do I Edit a User Profile?
  • Importing Reader Users From a CSV File
  • Subscribing to the ScreenSteps Live Users Newsletter
  • How do I Enable OpenID for my User Account?
• Groups 3
  • What is a Group?
  • How do I Create a Group?
  • How do I Add/Remove Readers to a Group?
• Permissions 4
  • How do I Add an Editor to a Space?
  • How do I Add an Author to a Space and Manual
  • How do I Add Viewers to a Space?
  • How do I Embed Login Credentials in a URL?
• Customizing Your Space 13
  • How Can I Customize My Sidebar?
  • Customizing the Colors on Your Space
  • Setting a Custom Domain Name for a Space (Host Mapping)
  • Space Descriptions and Sidebar Messages
  • How do I Add Custom CSS to my Space?
  • How do I Add Custom Javascript to my Space?
  • How do I Add Links to a Space?
  • Adding Space Dividers
  • How Do I Remove the Company Title From My Space?
  • How to hide the "Log out" link
  • How do I add tracking code to my Space?
  • Activating the New ScreenSteps Live 2011 Template
  • Converting a Custom Template to the ScreenSteps Live 2011 Content Template
• Custom Templates 6
  • Preparing a Custom Template
  • How do I Create a Custom Template?
  • How do I Apply a Custom Template to a Space?
  • Custom CSS for Custom Templates
  • Custom Template Additions
  • How to Add Logout/Profile Links to Your Custom Template
• Account Settings 4
  • How do I Change My Company Name?
  • How do I Upload a Logo?
  • Setting a Custom Respond-to Email Address for Account Notifications
  • How do I See How Much Storage Space I Have Used?
• Plans and Billing 3
  • How do I Enter My Payment Information Before My Trial Expires?
  • How do I Change My Billing Information?
  • How do I Cancel My Account?
• Synchronization 3
  • What Happens if Multiple People Edit the Same Lesson?
  • Upgrading to 2.8.2 or later - Uploading Unique Lessons Identifiers to ScreenSteps Live
  • Upgrading to 2.8.2 or later - Downloading Unique Lesson Identifiers From ScreenSteps Live to Other Computers
• Troubleshooting 1
  • Errors uploading a lesson or manual

Other Resources

• ScreenSteps Desktop & Workgroup

• ScreenSteps 2.9
• ScreenSteps Workgroup
• Customizing HTML Templates
• ScreenSteps: Tips & Tricks
• Creating Word Templates
• Publishing to Blogs & Wikis

• ScreenSteps Live

• ScreenSteps Live
• Setting up a New Admin, Editor or Author on ScreenSteps Live
• ScreenSteps Live Support Client
• Integrating ScreenSteps Live With Other Services
• Collaborating on ScreenSteps Live
• ScreenSteps Live Remote Authentication
• ScreenSteps Live API
• API Examples

• Implementation Guides

• Creating a Software Manual With ScreenSteps
• Creating a ScreenSteps Live Support Site
• Improving your Zendesk Support Site with ScreenSteps Live