With Zendesk export support you can now use ScreenSteps to quickly generate forum posts that speak through pictures. ScreenSteps will upload all of the images and lesson text for you and your forum post will be ready to go.

Here are some instructions for configuring a web export account that will upload to Zendesk. You must have ScreenSteps 2.8.7 or higher to post to Zendesk.

In order to connect to a ScreenSteps Workgroup library an author must have access to a connection file. This lesson will show you how to export a connection file that contains a specific author's credentials. This saves them the hassle of entering their login and password information when connecting to the workgroup library the first time.

If you want to create a connection file that can be sent out to any author please see this lesson.

Note:

1. If you are using Microsoft SQL Server you must create an ODBC connection on each computer running OS X and ScreenSteps Desktop.
2. If you are using Microsoft SQL Server you must create an ODBC connection on eac computer running Windows and ScreenSteps Desktop OR add a Database Host.

One of the most painful parts about using screenshots in your documentation is having to update them when an application changes its user interface. ScreenSteps makes the process super simple.