We take a very simple and pragmatic approach to creating, using and updating documentation. We use this methodology for creating:

• Customer support documentation
• Process documentation

The methodology is very easy to follow and delivers instant results by increasing the efficiency of your organization.

We have created a mini site that contains articles and videos outlining our approach to creating, using and maintaining documentation. You can find it here:

http://docs.bluemangolearning.com

To learn more about the Blue Mango Learning Systems methodology for customer support and how to implement ScreenSteps in your organization we invite you to browse some additional resources which include articles, ebooks and webinars:

http://www.bluemangolearning.com/customer_support/